1. What is gold-filled jewelry?

Gold-filled jewelry is made by bonding a layer of real gold to a base metal, usually brass. This is done through a process called mechanical bonding, where heat and pressure are used to fuse the gold to the metal. Gold-filled jewelry is durable, more affordable than solid gold, and retains its color over time, making it an excellent option for high-quality, long-lasting pieces.

2. Is gold-filled jewelry hypoallergenic?

Yes, gold-filled jewelry is generally hypoallergenic, especially for people with sensitive skin. Since the jewelry is coated with a thick layer of gold, the underlying metal (usually brass) rarely comes into contact with the skin. However, if you have a severe allergy to brass or other metals, we recommend checking with us about specific pieces or considering other materials like sterling silver.

3. How do I care for my gold-filled jewelry?

To keep your gold-filled jewelry looking its best:

• Avoid exposure to harsh chemicals such as perfumes, lotions, and cleaning products.
• Remove jewelry before swimming, bathing, or exercising to prevent tarnishing from sweat and moisture.
• Store your jewelry in a cool, dry place, ideally in a soft pouch or jewelry box to prevent scratches.
• Clean with a soft cloth to remove dirt and oils. Avoid abrasive materials that can scratch the surface.

With proper care, your gold-filled jewelry will remain beautiful and durable for years!

4. Does gold-filled jewelry tarnish?

Gold-filled jewelry is much more resistant to tarnishing than gold-plated or sterling silver jewelry due to the thick layer of gold that covers the base metal. However, over time, and with exposure to chemicals, moisture, and friction, some tarnishing may occur. Regular cleaning and care can help maintain its shine.

5. What’s the difference between gold-filled and gold-plated jewelry?

The main difference is the thickness of the gold layer:

• Gold-filled jewelry has a much thicker layer of gold (at least 5% of the total weight of the item) that is mechanically bonded to the base metal. This makes it more durable and long-lasting.
• Gold-plated jewelry has a thinner layer of gold applied through electroplating, which can wear off over time, especially with frequent wear.

Gold-filled pieces are more durable and maintain their appearance longer than gold-plated jewelry.

6. How can I determine my ring size?

To determine your ring size, you can either:

• Use a ring size chart that matches the internal diameter of an existing ring.
• Visit a jeweler to have your finger professionally sized.
• Use a strip of paper or a string to measure around the base of your finger, then compare the length to a ring size chart.

If you're unsure, feel free to reach out to us for assistance in selecting the right size!

7. Can I customize a piece of jewelry?

Yes, we offer customization options on many of our necklaces! Check out our “custom pieces” tab with our necklaces. We are happy to work with you to create something truly unique. Contact us directly to discuss your ideas.

8. Can I return or exchange my jewelry?

We offer a 90-day return policy for unworn and undamaged items in their original packaging. Please refer to our full Return and Refund Policy for detailed information on eligibility, process, and exclusions. Custom or personalized items are generally not eligible for returns.

9. How long will it take for my order to arrive?

Orders typically ship from our studio within 2-5 business days. Delivery time will depend on your location. 

You will receive a tracking number once your order has been shipped.

10. What should I do if my jewelry breaks or gets damaged?

If your jewelry breaks or is damaged due to a manufacturing defect within 60 days of purchase, please contact us immediately for a refund or repair. For damages caused by misuse or wear and tear, we offer repair services for a fee. Please see our full Return and Refund policy for additional details.

11. How can I contact you?

You can reach us through:

• Email: jordankayjewelry@gmail.com
• Social Media: @jordankayjewelry

We're here to help with any questions or concerns you may have!