What is your return policy?

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If for any reason you're not happy with your jewelry, we are happy to offer returns within 30 days of the original purchase date on non-custom pieces, under the following conditions:

1. Eligibility for Return:

• Returns are accepted within 30 days from the date of purchase.
• The item must be in its original, unworn, and undamaged condition.
• All original packaging, including any tags or labels, must be included with the return.

2. How to Return:

• To initiate a return, please contact us at jordankayjewelry@gmail.com within 30 days of receiving your item.
• Include your order number and the reason for the return in your message.
• Once approved, we will provide you with return instructions.

3. Refund Process:

• Once the returned item is received and inspected, we will notify you by email.
• If the return is approved, a refund will be issued to your original payment method within 5-7 business days.
• Please note, shipping charges are non-refundable, and you will be responsible for return shipping costs unless the item was damaged or defective upon arrival.

4. Exclusions:

• Custom or personalized jewelry is not eligible for returns.
• Sale or discounted items may be subject to different return policies. Please check individual product listings for specific details.

5. Damaged or Defective Items:

• If your jewelry arrives damaged or defective, please notify us immediately (within 7 days of receipt), and we will provide a full refund or exchange at no additional cost.

6. Jewelry Breakage:

We stand behind the quality of our jewelry. If your item breaks or becomes damaged due to a defect in craftsmanship or materials within 30 days of the original purchase, we will offer you a full refund or a free repair (at our discretion).

How to Claim a Warranty Repair or Refund:
If your jewelry breaks within the 30-day period, please contact us immediately at jordankayjewelry@gmail.com with the following details:

• Your order number
• A photo of the broken item
• A brief description of the issue

Refund or Repair Process:
After we assess the condition of the jewelry, we will either:

Provide a full refund to your original payment method, or

Offer a repair or replacement of the item, depending on the damage.

• Exclusions for Warranty:
  The 30-day warranty does not cover damages caused by misuse, accidents, or normal wear and tear. Items that have been altered or resized by a third party are also not covered under the warranty.

Thank You for Choosing Us!

We strive to create beautiful, high-quality jewelry that you’ll love wearing. If you have any questions or need assistance with a return, warranty claim, or refund, please don't hesitate to contact us. We are here to help!